Customers will be able to repair their own gadgets, potentially lowering the cost of iPhone and Mac repairs and extending the lives of consumer goods. Apple unveiled a self-service repair programme on Wednesday that allows customers to buy Apple-made components to replace worn out or broken parts. Customers will be able to repair their screens, batteries, and cameras at home for the iPhone 12 and iPhone 13 models starting early next year in the United States. Throughout 2022, the service will be expanded to other markets and will cover
Macs with M1 chips.
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Beginning next year, Apple will begin distributing parts, tools, and instructions to individual iPhone 12 and iPhone 13 customers. To begin, customers will be able to use parts to repair their phone’s display, battery, and camera. Later this year, the option to repair other iPhone functionalities will be available. In a blog post, Apple COO Jeff Williams noted, “Creating broader access to Apple authentic components gives our customers even more choice if a repair is needed.” “In the last three years, Apple has nearly doubled the number of service sites with Apple authentic parts, tools, and training, and now we’re giving people the choice to make their own repairs.”
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Until today, only 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers (IRPs) had access to genuine Apple parts, tools, and manuals. Apple has been chastised in the past for its tight control over its hardware and software, even going so far as to create proprietary screws for the iPhone a decade ago, making it impossible for consumers to open their devices. Critics claim that such approaches push consumers to pricey repair networks or to throw out items before they reach the end of their useful life. The new self-repair programme is “designed for individual technicians with knowledge and experience to fix electrical devices,” according to Apple, who also stated that customers must first read the repair manual before ordering parts. In 2022, Apple plans to expand the programme to include
Mac machines with M1 processors.